Privacy policy

At D’s Luxe Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website or make a purchase from our online jewelry store.

By using our site, you agree to the practices outlined below.

1. Our Commitment to Your Privacy

As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We collect only the personal information necessary to provide and improve our services.

2. Information We Collect

When you interact with our website or place an order, we may collect the following types of personal information:

  • Identity & Contact Info: name, email, phone number, billing/shipping address

  • Order & Payment Info: items purchased, transaction totals (note: payments are processed by third-party gateways—we do not store full credit card numbers)

  • Account Info: if you create an account, we collect login credentials and preferences

  • Marketing Preferences: your opt-in status for email newsletters or promotional offers

  • Technical Data: IP address, browser type, device information, cookies, and usage data

We only collect information with your consent and for legitimate business purposes.

3. How We Use Your Information

We use your personal data to:

  • Fulfill your orders and process payments

  • Deliver purchased products to your shipping address

  • Communicate with you about your order or account

  • Respond to customer service requests

  • Improve our website and customer experience

  • Send you marketing emails (only if you opt in)

  • Meet legal and regulatory requirements

We do not sell, rent, or trade your personal information.

4. Sharing Your Information

We may share your information with trusted third-party service providers such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers (e.g., Canada Post, UPS)

  • Email marketing platforms (if you subscribe)

  • IT and web hosting services

These third parties are required to protect your data and use it only for the purpose it was shared.

We may also disclose your information if required by law or if necessary to defend our legal rights.

5. Marketing Communications

With your explicit consent (opt-in), we may send you promotional emails about new collections, exclusive offers, and events.

You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.


6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize your browser or device

  • Personalize your experience

  • Track site usage for analytics

  • Enable basic shopping cart functionality

You can control cookie settings in your browser. Disabling cookies may limit some functionality of our website.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide services and fulfill orders

  • Meet legal, tax, or accounting obligations

  • Resolve disputes or enforce our agreements

8. How We Protect Your Information

We take your privacy seriously and use:

  • SSL encryption

  • Secure servers

  • Access controls

  • Regular security monitoring

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable precautions.

9. Children’s Privacy

Our site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. International Users

If you are visiting from outside Canada, please note that your information may be processed and stored in Canada. By using our services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.